Unisys Off Campus Drive Hiring Freshers for Technical Support Associate. Any Graduate can apply. Here is everything that you need to know about this Position!
Job Position: Technical Support Associate
Qualification: Any Graduate
Salary: 3 LPA
Job Location: Bangalore, Hyderabad
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end-users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
Roles & Responsibilities:
- 1st Level telephone and other media contact support.
- Strive for a high level of first contact resolution.
- Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient, and friendly customer service.
- Accurately document calls and incidents.
- Manage time and workload to meet predetermined service levels.
- Maintain data accuracy in our contact management system.
- Assign incidents and requests to the correct support group.
- Act as a single point of contact on incidents and problems logged.
- Perform appropriate diagnostics to initiate problem management workflow process.
- Provide clients with a reference number for their incident/request.
- Understand various media sources that interface with the Service Desk.
- Support multiple clients through customer service professionalism and insight.
- Become multi-skilled as workload changes occur within the Service Centre. • Champion, implement or support change