Welcome to DOPE DATA
DOPE DATA is a bill payment platform that makes it easy for users across Nigeria to pay for airtime, data, electricity, cable TV, and more. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our mobile app or website.
By using DOPE DATA, you agree to the practices described in this policy.
1. Information We Collect
a. Personal Information:
- Full Name
- Email Address
- Phone Number
- Date of Birth
- Bank account or transaction details
- BVN (when required)
- Government-issued ID
b. Transactional Information:
- Recharge and payment history
- Service usage records
c. Device Information:
- Device model and OS
- IP address
- Network provider
- App performance data
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process your payments securely
- Send you confirmations and receipts
- Offer customer support
- Prevent fraud and ensure compliance with the law
- Send updates, offers, or alerts related to your activity
3. Data Sharing and Disclosure
We do not sell your personal information. We may share limited data with:
- Payment providers like Paystack or Flutterwave
- Telecom operators and utility service providers
- Regulatory authorities such as CBN or NITDA
- Security and fraud-prevention partners
4. Cookies and Tracking
We may use cookies or analytics tools to track app usage, improve performance, and personalize your experience. You can disable cookies in your browser or device settings.
5. Data Retention
Your data is stored only as long as your account is active or as required by law. We ensure secure deletion or anonymization afterward.
6. Your Rights
In accordance with the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Access and correct your data
- Withdraw consent
- Request deletion of your account
- Lodge a complaint with the Nigerian Data Protection Bureau (NDPB)
Contact us to exercise any of these rights.
7. Data Security
We protect your information using encryption, firewalls, and secure servers. While we take every precaution, we also encourage users to protect their passwords and devices.
8. Children’s Privacy
Our platform is intended for individuals aged 18 and above. We do not knowingly collect data from minors.
9. Changes to this Policy
We may update this Privacy Policy to reflect legal or operational changes. Updates will be announced via app or email notifications where necessary.
10. Contact Us
If you have any questions or concerns about this policy, please reach out to us:
- Email: support@dopedata.ng
- Phone: 08148057099
- Address: 75b, itan road, lagos Nigeria