HP Hiring Freshers For Technical Support

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HP Off Campus Drive Hiring Freshers for Technical Support. Any Graduate can apply. Here is everything that you need to know about this Position!

Job Position: Technical Support
Qualification: Any Graduate
Experience: Freshers, 0-1
Salary: 3-4 LPA
Job Location: Bangalore

About HP

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere. HP’s commitment to diversity, equity and inclusion – it’s just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day.

Roles & Responsibilities:

  • Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
  • Begin to proactively assist customers to avoid or reduce problem occurrence.
  • Work is often reviewed by Supervisor or Team Lead.

Skills:

  • Articulate in excellent written and verbal communication skills.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
  • Demonstrated problem-solving skills.
  • Excellent fluency in language to be supported.