HCL Off Campus Drive Hiring Freshers for Support Analyst. Any Graduate can apply. Here is everything that you need to know about this Position!
Job Position: Support Analyst
Qualification: Any Graduate
Experience: Freshers, 0-2
Salary: 3-4.75 LPA
Job Location: Hyderabad
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others.
Roles & Responsibilities:
- Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc.
- Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development.
- Work along with publishers on accounts to enable features and to resolve UI related issues.
- Able to work independently and efficiently to meet defined SLA.
- To consistently meet or exceed all agreed quality parameters as defined for the process.
- Familiarity with ad operations, ad optimization and monetization tools.
- Using tools for debugging.
- Basic understanding of Digital Marketing / work experience in digital marketing is preferred.
- Excellent English communication skills, both written and verbal.
- Previous experience in E-mail and Chat support.
- Ability to work on complex troubleshooting scenarios under stringent deadlines.