Genpact Off Campus 2022 For Process Associate – Content Moderation

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Genpact is hiring freshers for the role of Process Associate – Content Moderation. Any Graduate can apply. Here is everything that you need to know about this Position!

Job Position: Process Associate – Content Moderation
Qualification: Any Graduate
Experience: Freshers
Salary: 3 LPA
Job Location: Hyderabad

About Genpact

Genpact is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

Roles and Responsibilities:

  • Provide resolution to maintain standards of quality
  • Review content and provide resolution based on prescribed guidelines
  • Recognize trends and patterns and raise issues timely
  • Provide insights to help improve the support to the users
  • Maintain a thorough understanding of processes and policies
  • Provide excellent customer service to our customers

Skills and Eligibility:

  • Any Graduate (PG an added advantage)
  • Freshers are eligible
  • Fluent in reading/Write in English & Mizo Language
  • Effective probing skills and analyzing / understanding skills
  • Problem-solving skills with customer-centric approach
  • Must be able to work on a flexible schedule (including weekend shift work)