Genpact Hiring Freshers For Service Desk Analyst

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Genpact Off Campus Drive Hiring Freshers for Service Desk Analyst. Any Graduate can apply. Here is everything that you need to know about this Position!

Job Position: Service Desk Analyst
Qualification: Any Graduate
Experience: Freshers, 0-3
Salary: 3-5 LPA
Job Location: Bangalore, Hyderabad

About Genpact

Genpact is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

Roles & Responsibilities:

  • Level 1 support
  • Strong customer service orientation
  • Demonstrated ability to handle multiple tasks with little to no forewarning
  • Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events
  • Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
  • Document & add new issues/solutions to Knowledge Management Repository
  • Use of soft skills – Listen, Empathy, Courtesy etc.
  • Utilize professional techniques to retain & delight customers.
  • Provide quality service & resolve concerns efficiently & professionally
  • Above all, take full ownership of the Incident from Creation to Closure