Genpact Hiring Freshers For Process Associate

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Genpact Off Campus Drive Hiring Freshers for Process Associate. Any Graduate can apply. Here is everything that you need to know about this Position!

Job Position: Process Associate
Qualification: Any Graduate
Experience: Freshers, 0-1
Salary: 3-4 LPA
Job Location: Hyderabad

About Genpact

 Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us.

Roles & Responsibilities:

  • Provide resolution to maintain standards of quality
  • Review content and provide resolution based on prescribed guidelines
  • Recognize trends and patterns and raise issues timely
  • Provide insights to help improve the support to the users
  • Maintain a thorough understanding of processes and policies
  • Provide excellent customer service to our customers

Skills:

  • Fluent in reading/Write in English & Telugu Language
  • Effective probing skills and analyzing / understanding skills
  • Problem-solving skills with customer-centric approach
  • Must be able to work on a flexible schedule (including weekend shift work)