CGI Hiring Freshers For Service Desk Technical

CGI

CGI Off Campus Drive Hiring Freshers for Service Desk Technical. B.E / B.Tech / BSc / BCA can apply. Here is everything that you need to know about this Position!

Job Position: Service Desk Technical
Qualification: B.E / B.Tech / BSc / BCA
Experience: Freshers
Salary: 3 LPA
Job Location: Bangalore

About CGI

CGI was founded in 1976 in Québec City by Serge Godin and André Imbeau. At the time, “CGI” stood for “Conseillers en Gestion et Informatique,” which translates to “Consultants in management and information technology.” As we grew into a global company, we became known as simply CGI. Today, there are 74,000 of us working across the globe. Together, CGI’s professionals have built one of the leading end-to-end IT and business consulting services companies in the world with a long track record of service excellence, innovative services and solutions, and sustainable profitable growth.

Responsibilities:

  • Respond to requests for technical assistance by following prescribed procedures
  • Research reported incidents using available information sources and tools
  • Diagnose, triage, and resolve hardware, software, applications, or basic network-related incidents log all contacts and document all the activities and results accurately and completely within the incident management tool
  • Assign unresolved tickets to the appropriate support team
  • Proactively monitor, follow up and expedite the resolution of assigned and pending tickets
  • Identify and escalate tickets requiring urgent attention and action
  • Stay current with system information, changes, and updates
  • Adhere to work schedules, attendance, and leave policies
  • Work in a 24/7 environment on rotational shifts comply with CGI and the client’s IS/ IT policies, code of conduct, and quality standards participate in the recruitment process for initial member screening

Requirements:

  • Good communication skills (Oral/ Written)
  • Customer service & support skills
  • Problem-solving/ decision-making ability
  • Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax knowledge of customer service principles and practices, ITIL and ITSM Knowledge of IT applications, systems, and networks
  • Experience in handling technical support for an international organization
  • Problem analysis and solving learning, adaptability, and attention to detail Ability to type while handling customer contact
  • Tolerance to stress, performance-driven, and continuously improving
  • Work experience required: Worked as service desk/helpdesk support technician as level 1 technician within his/her team, handling calls in for an international/global client (preferred North American/ European experience)