Amazon Hiring Freshers For Support Analyst

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Amazon Off Campus Drive Hiring Freshers for Support Analyst. Any Graduate can apply. Here is everything that you need to know about this Position!

Job Position: Support Analyst
Qualification: Any Graduate
Experience: Freshers
Salary: 3-4 LPA
Job Location: Chennai

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company and the spirit and heart of a small one.

Roles & Responsibilities:

  • Must be able to interact with external parties like customers and suppliers comfortably.
  • Process and respond to phone calls and emails received from publishers.
  • Respond to queries sent to the KDP forums.
  • Investigate payment concerns brought up by customers.
  • Route payment concerns to Accounts Payable.
  • Reprocess stuck books through the system.
  • Route issues and bugs that need engineering expertise to the development teams.
  • Remove certain content as it is identified by the QA team.
  • Notify vendors that their content has been removed.
  • Maintain and improve a knowledge base with unique vendor requests and their solutions.
  • Work on developing responses for common questions
  • Work with customer service manager in documenting process flows.