Accenture Hiring Freshers For Customer Service

accenture

Accenture Off Campus Drive Hiring Freshers for Customer Service. Any Graduate can apply. Here is everything that you need to know about this Position!

Job Position: Customer Service
Qualification: Any Graduate
Experience: Freshers, 0-3
Salary: 3-6 LPA
Job Location: Bangalore

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 450,000 people serving clients in over 120 countries, Accenture drives innovation to improve the way the world works and lives.

Roles & Responsibilities:

  • Field both basic and complex employee inquiries and follow protocol to reach necessary and appropriate resolutions
  • Understand what questions/situations need to be escalated to Team lead to proactively flag off any escalation.
  • Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
  • Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead
  • Make recommendations to improve/update CRM Knowledge Repository, other Accenture systems, CRM process etc based on analysis of calls received from employees

Skills:

  • Provides clients with accurate and useful guidance on T&E-related queries.
  • Identifies gaps in knowledge repositories and bridges the same by proactively seeking information from the respective stakeholders
  • Understands the expectations of customers and delivers service that meets or exceeds customer’s needs within policy guidelines; identifies and escalates issues that impact the delivery of quality service
  • Demonstrates effective verbal and written communication skills with an emphasis on professionalism, tact and diplomacy
  • Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job
  • Works effectively with others within work team and department; contributes to an environment that promotes effective teamwork and collaboration